0

FAQ

Where are you based?
I'm based in Liverpool, UK!

Do you ship worldwide?
Yes BUT the large and A3 prints only ship to the UK at the minute. This is because shipping A3 products internationally has gone up massively in price. Sorry about this and I hope to find a solution soon. Every other product ships worldwide!

Will there be a customs charge on international orders?
Generally it is uncommon for packages like these to be stopped at customs! However, the rules on customs charges have changed since Brexit. The liklihood of a customs charge varies between countries. It may be worth googling your nation's customs policy before ordering! Customers are responisble for any customs charge incurred.

Why does it say you don't ship to my country?
I ship all products worldwide excluding large and A3 prints. If you are not based in the UK please ensure you don't have these products in your basket at the checkout! Then it will let you enter your country.

How do I select tracking on my order?
I have a product listing called 'Add Tracking' which you can find here. If you would like tracking information on your order, please add this to your basket along with your items. Otherwise, your items will be sent Second Class (UK) or International Standard (Worldwide). This option does not include door-to-door tracking.

Where can I find my tracking information?
If you have paid for your order to be tracked, you will receive an email when your order has been shipped which will include a link to keep tabs on your package from start to finish!

Are your mailing bags recyclable?
Yes! Anything that's not flat comes in a sugar cane mailing bag which is recyclable and carbon neutral! Anything that is flat (prints and postcards) will arrive in a paper envelope with protective card and no cellophane as I'm working on reducing my single use plastics to zero!

How long will my order take to arrive without tracking?
In the UK, second class post usually takes 2-3 days to arrive. However, the pandemic has shifted that to up to 7 days. I'm writing this in September and by this point in the pandemic, the majority of my UK post has been arriving within the usual 2-3 days bracket recently (hurrah!) but please remember to be patient! The majority of my European post has been arriving within 7-10 days. International post has been a bit more unpredictable. USA post should arrive within 14 days but there have been instances of it taking up to a month during COVID :-( If you're so in love that you need it in a rush be sure to add the tracking listing to your basket!

How long will my order take to arrive with tracking?
UK tracked mail will take up to 48 hours. International tracked mail aims to deliver to Europe within 3-5 working days. And worldwide within 5-7 working days.

Do your products have a focus on sustainability?
I'm currently in the process of switching all of my tees to organic cotton Earth Positive brand tees which are manufactured with renewable energy! Currently, the Tryhard tee and Bus tees are sustainable as written in the product description. When the current batches of other designs sell out, I'll be switching them to the Earth Positive brand too! Furthermore, all prints, postcards and greetings cards are printed on recycled card and the greetings cards are wrapped in biodegradable cellophane.

Do you sell wholesale to shops and independent retailers?
I do! Any enquiries relating to this please email me at claricetudor@gmail.com